Privacy Policy

Effective Date: April 18, 2025  •  Last Updated: April 18, 2025

This Privacy Policy describes how Hickman Turf & Lawn Care LLC ("we," "us," or "our"), a family-owned lawn care company based in Chesterfield, VA, collects, uses, and protects information you provide when contacting us or using our services at www.HickmanTurf.com.

1. Information We Collect

We may collect the following types of information when you contact us, submit a quote request, or opt in to receive SMS messages from us:

• Your name
• Phone number (including mobile number)
• Property address
• Service preferences and requests
• Any information you voluntarily provide via our contact form or direct communication

2. How We Use Your Information

We use the information we collect solely to:

• Respond to your service inquiries and quote requests
• Schedule and confirm lawn care appointments
• Send transactional or service-related SMS messages if you have opted in
• Communicate updates about your service
• Improve our services and customer experience

3. SMS Messaging & Mobile Data

When you provide your mobile phone number and opt in to receive SMS messages from Hickman Turf & Lawn Care LLC, your number is used exclusively for service-related communications. We do not share, sell, rent, trade, or otherwise disclose your mobile number or SMS opt-in status to any third party for any purpose.

For full details on SMS message frequency, how to opt out, and how to get help, please review our SMS Terms & Conditions.

4. How We Protect Your Information

We take reasonable administrative and technical measures to protect the personal information you share with us. We do not store sensitive payment information and do not use automated systems to process your data beyond basic communication tools.

5. Sharing of Information

We do not sell, trade, rent, or share your personal information with third parties for marketing or commercial purposes. We may share information only in the following limited circumstances:

• As required by law, regulation, or legal process
• To protect the safety or rights of our customers or business
• With service providers who assist us in operating our business (e.g., scheduling software), under strict confidentiality obligations

6. Cookies & Website Analytics

Our website may use basic analytics tools (such as visitor counting) to understand how our site is used. We do not use tracking cookies for advertising or retargeting purposes.

7. Your Rights & Choices

You may request that we update, correct, or delete your personal information at any time by contacting us directly. If you have opted in to SMS messages, you may opt out at any time by replying STOP to any message you receive from us.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Business: Hickman Turf & Lawn Care LLC
• Location: Chesterfield, VA
• Phone / Text: (804) 551-9934
• Website: www.HickmanTurf.com